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Privacy policy

At the Interact programme, we respect your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your personal data when you visit this website. Please read this statement carefully to understand our practices regarding your personal data.

Privacy policy statement 

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union. Below, we outline the key principles that guide our data processing activities:

  • Purpose Limitation: We clearly define the purposes for which we process your personal data.
  • Data Minimisation: We only collect the personal data that is necessary to fulfil our communication purposes.
  • Transparency: We provide clear and accessible information on how your data is used.
  • Security: We take appropriate measures to protect your personal data and require the same from any third parties processing your data on our behalf.
  • Your rights: We respect your rights to access, correct, delete, and control your personal data.

1. Purpose, data collection and retention period

We may collect and process personal information for various purposes related to our business operations, including the following:

1.1 Contact - Through email and web forms

When you fill out and submit the email form or contact form on our website, we collect the following personal data:

  • Your name
  • Your role
  • Your email address
  • Any other information you choose to provide in the message field

Purpose of data collection

We collect your personal data for the following purposes:

  • To respond to your inquiry or request.
  • To provide support or services that you’ve requested.
  • To improve our website and services based on feedback.

Data retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For example:

  • For contact form data, we retain your information only as long as necessary to respond to your inquiry, after which it will be deleted unless a legal requirement dictates otherwise.
  • For newsletter subscriptions, your data will be retained until you unsubscribe, at which point it will be deleted unless we have another lawful reason to retain it.

1.2 Registering to our newsletter

By subscribing to our newsletter, we collect and process the following personal data:

  • Your email address
  • Any other information you provide (e.g., preferences)

Purpose of data collection

We collect your personal data to:

  • Provide the information and updates you have agreed to receive via our newsletter.

Legal basis for processing

We process your data based on your explicit consent, which you can withdraw at any time by unsubscribing to the newsletter.

Data retention

Your data will be retained until you unsubscribe. After unsubscribing, your data will be deleted from our mailing list, unless we have another lawful reason to retain it.

2. Legal basis for processing

We process your personal data based on the following legal grounds:

  • Consent: When you submit a form or subscribe to our newsletter, you give us consent to process your personal data for the specified purposes. You can withdraw your consent at any time by contacting us.
  • Contractual necessity: If you are submitting a form for support or service requests, we may need your personal data to fulfil our contractual obligations with you.

  • Legitimate interests: In certain circumstances, we may process your personal data based on our legitimate interests, particularly when we aim to improve the communication and outreach of the Interreg programmes. These legitimate interests include:

    • Improving and optimising the user experience on our website.
    • Sending updates about our programmes, events, and activities to keep you informed about the mission, vision, and impact of the Interreg programmes.
    • Engaging with stakeholders and the public to promote awareness and foster support for Interreg initiatives.

    We ensure that your rights and freedoms are not overridden by these legitimate interests, and we strive to balance these interests with your privacy rights.

3. Your rights

Under GDPR, you have the following rights concerning your personal data:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request us to correct any inaccurate or incomplete information.
  • Right to erasure: You can request that we delete your personal data, subject to certain exceptions.
  • Right to withdraw consent: You can withdraw your consent for processing at any time. This will not affect the legality of any processing carried out before the withdrawal.
  • Right to object: You may object to the processing of your data in certain situations, such as when we process your data based on legitimate interests.
  • Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.

To exercise any of these rights, please contact us using the contact details provided below. We aim to respond to all requests within 30 days.

4. Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Using encryption for email transmissions.
  • Restricting access to personal data to authorised personnel only.
  • Regularly reviewing and improving our security practices.

5. Data sharing

We will not share your personal data with third parties without your explicit consent, except in the following circumstances:

  • Legal Requirements: If required by law or to protect our legal rights.
  • Third-Party Service Providers: We may share data with trusted service providers (e.g., email marketing services) to process or store your data on our behalf. These providers are required to comply with GDPR and use your data solely to provide services to us.
    You can request more information about our third-party data processors by contacting us directly.

6. Cookies

We use cookies to improve your experience on our website. When you visit our website, a cookie banner will appear, allowing you to manage your cookie preferences. You can accept or reject cookies based on their categories.

7. Third-party websites

This privacy policy applies only to the data we collect directly through our website. We are not responsible for the privacy practices of third-party websites linked to our site. We encourage you to review the privacy policies of any third-party websites you visit.

8. Amendments to this Privacy Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you through email or a prominent notice on our website. We recommend you review this policy periodically to stay informed about how we protect your personal data.

9. Contact us

If you have any questions or concerns regarding this privacy policy or wish to exercise your rights under GDPR, please contact us at:

If you are not satisfied with the way we handle your personal data, you have the right to lodge a complaint with the relevant Data Protection Authority.

 

10. GDPR Compliance across jurisdictions

We are committed to complying with the GDPR and any additional data protection regulations in the countries where we operate. If you are located in a jurisdiction with additional privacy laws, we will ensure compliance with those laws as well.